David Crowley, designer.
As the 2nd designer hired, I helped build the design team as well as designed, developed and pitched designs and processes for various projects throughout uhaul.com.
I also helped define and build the design and coding standards used throughout the site.
I helped create and build an analytical team that researched our various websites, improved website speed, reduced errors, improved ROI and A/B tested things like our checkout process.
I also spent extensive time visiting locations, interviewing and shadowing customers and employees, collecting feedback and ideas.